Comparison of the ITSM 365 service and NetHunt CRM in terms of features, functionality, properties, comments, screenshots, ratings.
Comparison of ITSM 365 and NetHunt CRM services
ITSM 365 Professional Account 
You can subscribe to this service with a 50% discount under the RFRIT program
Russian Service Desk (Help Desk) for businesses of any level in the cloud. It automates the internal support service according to the ITIL methodology, and also has configurations for outsourcing companies and customer service.
NetHunt CRM There is a free plan
Gmail CRM system for small and medium businesses. Full integration with Google services allows you to optimize customer experience, improve sales and manage revenue from your mailbox.
Russian Service Desk (Help Desk) for businesses of any level in the cloud. It automates the internal support service according to the ITIL methodology, and also has configurations for outsourcing companies and customer service.
Gmail CRM system for small and medium businesses. Full integration with Google services allows you to optimize customer experience, improve sales and manage revenue from your mailbox.
Prices and tariffs
ITSM 365
Free for the first 14 days. The cost of the initial tariff for the work of 5 performers is 5,000 rubles per month. The minimum payment period is 3 months.
NetHunt CRM
- Free 14-day trial period
- Package Basic $0 for a company of 2 people for up to 60 days.
- Professional package $10 per user/month
- Package Corporate $20 per user/month
Integrations with other services
ITSM 365
Telegram
DaData
Microsoft Excel
1C:Enterprise 8
Simple calls
Active Directory
chirp
Zoom
JIRA
teamviewer
JIRA Service Desk
NetHunt CRM
Opportunities
Work with clients
Customer Relationship Management (CRM)
Task Tracking
Customer support
Legislation
Security and Privacy
General
Web App Android App iOS App
Web App Android App iOS App
Cloud Server
Cloud
Brizo Premium account Latest information
CRM and Management Accounting in one simple tool. Allows you to manage the profitability of sales in CRM and the financial efficiency of the business.
CRM and Management Accounting in one simple tool. Allows you to manage the profitability of sales in CRM and the financial efficiency of the business.
Comparison of ITSM 365 and NetHunt CRM interfaces
ITSM 365
NetHunt CRM
Reviews about ITSM 365 and NetHunt CRM
ITSM 365
Flexible and fine-tuned system for any process!
pros
For more than a year, the Kontur.Retail project of the PF SKB Kontur JSC has been working with the Naumen Service Desk product, which is designed for the support service, but we use it mainly for the sales department. Flexibility and ease of settings allowed us to create a system that meets all the processes of our project. Service Desk has become a convenient tool in the daily work of our sales managers and related departments.
Key benefits of Service Desk that we appreciate:
– flexibility and ease of configuration;
– intuitive interface, both for the administrator and for the end user;
– adaptability – makes it possible to customize processes for different departments and any employees.
Separately, I would like to note the development of the system, which is constantly happening: new functionality, new features, implementation of requests from customers.
The literacy and responsiveness of Naumen specialists, both in the sales department and in the support service, shows the highest level of service and the value of each client for the company. Naumen's support staff go beyond the question, they seek to see the essence of the problem and eliminate the cause, not the effect. They themselves analyze the operation of the system, find weaknesses and eliminate them.
In my person, the Kontur.Retail project expresses special gratitude to the support employee Ekaterina Boronina. Catherine, thank you! You are always ready to help with all questions, respond to requests in a short time, manage to solve the most non-trivial tasks.
You guys are awesome, keep it up!
Cool helpdesk solution
pros
Convenient and clear setup interface.
A huge package of tools and functions on the Standard tariff.
A sea of customization possibilities.
Responsive support.
For all the time ITSM 365 has established itself as a reliable business product that has helped solve a lot of problems in the customer support service.
We quickly set up and implemented, after a couple of months we already felt the result and optimized the work of the support service.
The system helped to combine different departments of the company, establish business processes and solve a number of extraordinary tasks.
Separately, I want to say about the support service. All the tasks that were set were solved efficiently and quickly! And it is a pleasure to communicate with employees! Always good advice and take the initiative. Always dive deep into the problem and help solve it.
I recommend it to all those who need the most transparent and manageable support mechanism.
Flexible and simple technical support tool
pros
Convenient and visually understandable interface, extensive functionality of the service even in the minimum version, competent advice from a personal manager and support services, quick resolution of requests to configure the system
A trial period of 1 month allowed you to get acquainted with the service and prepare for the real use of 1 technical support line for all users. Attentive personal manager always answered calls and resolved all questions on setting up. Also, Naumen specialists were involved in the solution, who competently explained how to set up the system. At the moment, our company continues to use the system (1,2,3 technical support lines) and has purchased the Lite version, requests are being recorded, and statistics are being collected. Impressions are extremely positive!
Feedback on the work of ITSM 365
pros
Our company is at the very beginning of development, we needed a convenient, understandable, simple service for storing information and optimizing work.ITSM 365 is great! Easy to use, support works quickly, the manager will answer any questions, everyone is friendly and polite.
Minuses
Of the minuses, I can only notice that it is sometimes difficult to deal with the functionality of the capabilities, but this happens due to the fact that I was not familiar with the system before, technical support will explain everything, seminars are very useful and help at the initial stage.
The price-quality ratio is true! It remains only to express gratitude to the team of professionals!
great solution for helpdesk automation
pros
In short, 4 years of using ITSM 365 allowed us to make sure that ITSM 365 is:
– quality implementation. Starting from the presentation of the demo version to the completion of the implementation – everything is at a high level. Managers are very attentive and responsible. Answer all questions competently, in the shortest possible time. Carry out the setting, according to the client's BP clearly and according to plan. The experience of their specialists allowed us to improve our BP.
is a really flexible Service Desk as stated on the site. And there is. We set up almost immediately during the implementation of all the processes, attributes, etc. we needed, and in the process of using it is very easy to configure or change anything.
– user-friendly interface and its settings.
– high level support. Competently and quickly answer any questions in applications on the self-service portal. In most cases, their specialists help to improve the client's BP using their experience. You can ask them what's the best way to do this? and get a really detailed answer with several options. They take into account suggestions for improving or changing the functionality, and most of them are implemented.
– the self-service portal for our customers is very convenient.
– reporting is very convenient, and exporting data to Excel format, according to the required parameters and in seconds.
– many useful notifications for technical support teams.
– We have several different projects and teams running in ITSM 365 at the same time, which is convenient and efficient. All applications in one place, all reporting in one place.
– the ability to work from anywhere in the world, at home, in a cafe or standing in a traffic jam – this is especially important in our time.
We have fully automated our help desk as needed with ITSM 365 Standard. 4th year of reliable partnership, high quality services and high quality software.
