A site for connecting residents with management companies will be launched in the Moscow region, writes M24.RU with a comment by the head of the housing sector of the IEG Irina Gentsler A site for communication with all managers

A site for connecting residents with management companies will be launched in the Moscow region, writes M24.RU with a commentary by the head of the housing sector of the IEG Irina Gentsler

A site for communication with all management companies will appear in the Moscow region. On the portal, users will be able to send requests to fix problems in their residential buildings directly to the management company. Through direct contact, the speed of troubleshooting will increase. Anatoly Molodtsov, head of the Dobrodel project, told m24.ru about this. Now residents can send all complaints about management companies to the Dobrodel portal.

Dobrodel provides communication between the authorities and residents, and the management company is a legal entity that the residents themselves hire to maintain the house. Therefore, issues related to the operation of apartment buildings will be placed in a separate subsystem for referral to management companies. We will develop a separate system, and users will leave requests for corrections, Molodtsov explained.

According to him, if the management company does not fulfill the application and does not eliminate the problem, then residents will be able to send a complaint to the Dobrodel portal. If the user's application is not fulfilled, he will be able to write a complaint against Dobrodel, and the State Housing Inspectorate will then decide whether to fine this management company or limit it to a warning, the m24.ru interlocutor emphasized.

Molodtsov added that at the moment the authorities are deciding on which site the new section will appear. This will be either a subsection on the Dobrodel website, or a section on the website of the Moscow Region House of public services, or a separate website. So far, this is at the discretion of the government, he said.

Now the problems of the city economy, including those with management companies, can be solved by residents of the Moscow region with the help of several Internet sites. On the Dobrodel portal, users can leave a complaint about poor cleaning of the yard area and other problems in the housing and communal services sector. Project staff must report a solution to the problem specified in the application within eight days, after which users can tell on the site how effective this solution was. If the portal's response is unsatisfactory, the complaint is resubmitted to the authorities. In addition, on the portal you can complain about the poor condition of roads, violations in the field of trade, the work of the MFC, public transport. And at the end of last year, complaints from residents of the Moscow region on the problems of the urban economy began to be searched in social networks.

You can also solve problems with the management company through the regional portal of public services in the section House of the Moscow Region or through the state information system of housing and communal services. In 2016, the State Housing Inspectorate of the Moscow Region imposed fines in the amount of almost 320 million rubles on management companies.

The head of the housing sector of the Institute of the City Economics Foundation Irina Gentzler believes that the site will be a good mechanism for control over the work of management companies. If such an application is made through the site, then one of the regulatory authorities can see and check which application has received and what was done in connection with this. The site will most likely be a mechanism for control over whether the management of the residents solve the management of the company – the expert explained.

According to her, the younger generation of residents of the region will be primarily using the portal. “It is easier for residents of advanced age to call than to apply through the site, and the interactive form of circulation will be more interesting to young people,” she emphasized.

The gentzler added that it is better to make work on control companies centralized. If there are many similar sites, then residents begin to get confused where to send an application and complain. Maybe it is better to unite everything in one place. In addition, the management company itself must track several sites, including its own, where there are personal rooms and rooms and personal rooms and Where the same applications are accepted, ”concluded the interlocutor M24.ru.