What questions can you ask tickets and e -mail live chat consultation by phone thematic communities Origin – this is the game client EA, large
Support Service EA athlete
Origin is an EA gaming client, a large company from the global computer games industry. The audience is more than 14 million people and to solve user problems, the developer studio has created technical support. She works in different languages. The support has been working from the very base of Origin. Initially, experts communicated only in English, but for several years the Russian -speaking department EA has been working, so the knowledge of a foreign language will not be needed.
Popular questions have ready -made answers in a detailed FAQ on the official website. There are no restrictions on questions – they will definitely write to you, they will try to figure out the problem. But do not ask the questions specified in the list of frequent ones, you can get a proposal to look for a sentence among ready -made answers as an answer. If there is still no solution to your problem there, contact employees directly. There are several ways for this.
What questions can be asked
Technical support does not advise players in the basic setting of the account and the passage of games. Sapport employees will not give you a discount and will not talk about future promotions.
Technical support specialists will help with the solution of the following difficulties:
- The Origin application or one of the games is not launched;
- The performance of the game is too low, although your PC meets the requirements;
- I can’t buy a game or content for it;
- Return lost access to the profile;
- Problems with transferring money to a gaming store;
- Complain about insults and violations;
- Tell about errors and bugs;
- Report the loss of coupons and codes for a discount;
- Restore the secret word or change the login;
- Knock up the achievements in the online game.
Where to write, create a tickta on the site, email
1. On the EA website, scroll through the page to the bottom or find the “help” menu item on the main page;
2. Click on the Contact with us button;
3. Select the game with which the problem arose and indicate the game platform used (PC, Windows or Mac);
4. Click on the dick with the question of interest, select clarification and communication method: by phone or email. You must enter the account.
How much to wait for an answer
Specialists respond within a few days. Usually this is two days, but with a slight load, the support responds on the day the application is submitted.
You can also write a letter to the e -mail [email protected].
Live Chat Consultation
Until 2017, the Russian -speaking community could receive answers in the chat. The opportunity is currently disabled.
However, the chat itself continues to work. If you speak English, change your location in the account settings, indicating America. Change the Russian language to English.This is done in regional settings.
We go to a help page (Help.ea.com/en), click Contact us, then Start a News Case
Next, you need to select the game and the platform used, choose the topic of the question, press Next and choose a life chat
The chat will be exclusively in English.
Technician Technical support Origin
Attention! The bell can be paid. Specify the details with your operator
EA has a large company and has representative offices to support its users in many countries of the world. For Russia, there are Moscow phone numbers +7 (495) 642-73-97, +7 (495) 660-53-17. Operators work on weekdays from 11:00 to 19:00 Moscow time.
Perhaps you will also have to wait on the line while a free operator appears. When contacting, be prepared to call the operator details regarding your account, game characters and items.
Help of thematic communities
The largest community is the ANSWER HQ forum. This is an official community associated with developers. But even switching to questions from the Russian page, you can get to English -language content
Origin is also presented in the largest social networks VKontakte, Facebook and others.
How to contact EA technical support: phone number, operating mode, clockwork hours, forum, FAQ, hints and useful links
EA technical support phones
EAA technical support
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CITY TIPS
How to ask a question through Live Chat EA (for those who speak English)
We go to Origin.
Change the client language into English in the settings.
We find the ‘Help’ section or click here.
We select the game, the platform, briefly describe the problem (in English) and select ‘Live Chat’ in the offered communication channels.
Click ‘Chat Now’, wait for the response from the support (EA indicates the approximate time of waiting for the answer) and ask the question!
EA games
The most popular EA games include Battlefield, Crysis, Command Conquer, Dragon Age, Fifa, Hasbro, Madden, Mass Effect, Medal of Honor, NBA, NEED FOR SPEED, NHL, The SIMS and Tiger Woods.
The full list can be viewed on the EA Games website.
useful links
Technical support EA: We will be happy to know your opinion about this organization, but we will convincingly ask you to respect the rules of the haste and refrain from rudeness, insults and obscene vocabulary.
This article is not available in Pusian. Read the article in English here or contact us to talk with a consultant in another language.
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